At Elaj Ghar, we strive to ensure that our customers are fully satisfied with our products and services. If for any reason you are not satisfied with your purchase, we are here to help.
1. Refund Eligibility
You may be eligible for a refund if:
The service or product you received does not meet the standards promised. You experienced technical difficulties that prevented you from accessing our service. You were charged incorrectly or for a service/product that you did not receive. Refund requests must be made within 3 days days of the purchase date.
2. Refund Process
To request a refund, please contact our customer service team at [+923111999955] with the following information:
Your full name and contact details
Date of purchase
Reason for requesting a refund
Order or invoice number (if applicable)
Our team will review your request and respond within 3 days business days. If your request is approved, we will initiate a refund to your original method of payment.
3. Non-Refundable Items/Services
Refunds will not be granted for:
Services or products that have been fully delivered or used. Issues that were resolved after initial troubleshooting and assistance. Situations where customer non-compliance with our terms of service resulted in service interruption.
4. Refund Timeframe
If approved, your refund will be processed, and a credit will be applied to your original payment method within 3 of days business days. The time it takes to reflect in your account may vary depending on your bank or payment provider.
5. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on our website and will take effect immediately.
For further assistance, please contact us at +92 3111 99 99 55.